Shipping, Returns, Repairs & Alterations
Shipping Information
Shipping and insurance is a flat fee of $35.00. You can also pick up free of charge at our Baltimore studio located at 5100 Falls Road, 14 Village Square Baltimore, MD 21210 in the the Village of Cross Keys.
Return Policy
We have a 7 day return policy on any item purchased directly from Rebecca Myers Collection, in-store or online, if you are unsatisfied with the fit or look of the item. We offer in-store credit or exchanges for merchandise only. We do not accept cancelations on custom made pieces. All items must be in new condition and returned directly to Rebecca Myers Collection. Any online/website purchase returns are subject to restocking fee of 3.5% of the purchase price.
Several cases are not refundable:
Item(s) customized to customer’s requirements
Item(s) with engraving or made into customized sizes
Item(s) damaged caused by improper use
Item(s) lost due to inaccurate deliver address
Order Changes (During Production)
We want your order to be exactly as you envision it. After placing your order, please review the confirmation email carefully, including order details, shipping information, and the expected timeframe. if you notice any issues, contact us immediately so we can assist.
If you need to change your item 48 hours after placing your order, there will be a 15% fee based on the order amount to cover materials and labor, along with the additional price difference if any.
Order Cancellation
Generally, we start production and prepare the necessary materials within 12 hours of receiving an order, except on Sundays or public holidays. Therefore, cancellations made more than 24 hours after purchase will incur a fee to cover the cost of materials and labor.
The cancellation fee will be calculated based on your initial contact Please refer to the following specific rates:
24-48 hours incurs 15% restocking fee
48-72 hours incurs 20% restocking fee
72 hour and beyond incurs 30% restocking fee
Repairs
We are happy to provide repair services for a set fee after one year of ownership. Refinishing pieces to maintain surface finishes or oxidation is free of charge. Shipping and insurance is a flat fee of $35.00
Rebecca Myers Collection is not responsible for accidental damage of stones or metal incurred by wear or abuse. We advise you to have stones checked by a professional jeweler annually to ensure longevity of each piece.
Please contact us at +410 889 3393 or info@rebeccamyersdesign.com for any repairs or advice on repairs if you choose to use a local jeweler. We will discuss the repair with you and provide an estimate for service. Please allow 1-4 weeks to complete your repair.
Sizing & Alterations
We recommend that you have your ring sized in our Baltimore studio or by a professional jeweler to ensure a proper fit prior to placing your order with Rebecca Myers Collection. If you have additional sizing needs on other items of jewelry, please contact us directly.
We offer a one week return policy on all of our items if you are unsatisfied with the fit or look of the item. We do not accept cancelations on custom made pieces.